We deliver our products by road transport to: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland (excludes Northern Ireland), Italy (mainland), Latvia, Lithuania, Liechtenstein, Luxembourg, Netherlands, Norway (mainland), Portugal, Poland, Slovenia, Slovakia, Spain (mainland), Sweden, Switzerland, Great Britain(mainland). The goods will be delivered by dedicated truck, so please consider if your location road infrastructure is ready to accept this transport. For delivery to remote locations, mountainous areas, islands, and other countries and areas please contact us. We‘ll elaborate a personalized delivery solution for you.
Packing and assembly:
Our wooden products are fully assembled and ready to use. An exception can be made for protruding elements that would be unsafe to transport in assembled state. In such case, you need to fix them after unloading. The goods also can be delivered to your nearest logistics terminal, than you can pick up products with local transport.
The unloading is arranged by the Buyer (condition “Delivered at Place”). Please prepare a stable foundation for the purchased tub or sauna, and have the necessary equipment (fork-lift or similar mechanism) at hand. For hot tubs, the help of some 4-6 strong men may be needed.
The price for product delivery depends on some factors, and is calculated for you automatically during checkout process. Please click on “Calculate shipping” in Cart, select your country of destination and click the “Update totals” button. The automatically calculated price is subject to change in special cases (see “Geography” above). The same goes for the cases with special delivery conditions. For example, when exact unloading day/time is required, additional packing, etc., some additional amount may be added on. These special delivery conditions should be declared by the Buyer and formally agreed before order confirmation, invoicing and manufacturing. If any special delivery conditions are not declared and agreed upon, but are inevitable during delivery, then the arising additional delivery costs will be charged from the Buyer before shipping.
We do deliver our products to non-EU countries. Some points to remember:
• We prepare all necessary customs paperwork. Additional 30€ will be added to the invoice.
• Our prepared export declaration will be “closed” during transportation on the EU border (or EU internal customs office, if TIR carnet is used).
• After we get the confirmation on closure of the export procedure from customs office, we transfer (return) to you the VAT amount from our invoice back to your bank account within 3 working days.
• Please note, that you should pay all customs and VAT taxes according to your country’s legislation.